At Signature Pharmacy, your health and well-being are our top priorities. We want to inform you about a current supply issue affecting Hormone Replacement Therapy (HRT) medications in the UK, specifically the drug Utrogestan. We apologise for any inconvenience this may cause and would like to keep you updated on the progress of our backlog.
Due to the country-wide shortage of Utrogestan, we are experiencing delays in processing HRT prescriptions. We understand the importance of timely access to medication, especially for those relying on HRT for their well-being. Please be assured that our team is working diligently to fulfill all orders as quickly as possible.
To provide transparency and assist you in planning, we will regularly update this blog post with the date up to which we are currently fulfilling HRT prescription orders. This information will help you gauge the approximate time frame for your prescription’s processing. Please refer to the end of this blog post for the latest fulfillment date.
If you have placed an order for HRT medication and find it available at a local pharmacy, we understand that you may wish to pursue that option instead. To accommodate your needs, we are offering the opportunity to request a refund for your order. Simply contact our customer support team with your order details, and they will assist you in processing the refund promptly.
Signature Pharmacy takes pride in our e-prescription and medication delivery services, providing a convenient and reliable solution for obtaining prescription medications from the comfort of your home. We strive to ensure that all our customers receive the highest level of care, even during supply challenges.
We would like to remind you that our pharmacy offers a wide range of prescription medications, and you are able to speak to your prescriber, who might be able to recommend an alternative item.
Thank you for your understanding and patience as we work through this supply issue together. We will continue to do everything we can to minimise the impact on your healthcare journey. For the latest update on the fulfilment date of HRT prescriptions, please see below.
Current fulfilment date for HRT prescriptions: We are currently up to date on all prescriptions (updated 18th July 2023)
The latest update from the manufacturer of Utrogestan can be found here.
For any inquiries or to request a refund, please contact our customer support team at https://help.signaturepharmacy.co.uk/hc/en-us/requests/new