Prescription Delivery

We have chosen Royal Mail and DPD as our delivery partners to ensure our e-pharmacy can deliver your medication across the country on-time and confidentially. We use discrete packaging for all our deliveries.

NHS Prescription Delivery Service

For our NHS service, your medication will usually be dispatched by Royal Mail Tracked 24 which has a 1-2 working day delivery time scale. You will receive a tracking number by SMS and email on the evening that your medication is dispatched from our pharmacy.

If your NHS prescription is time-sensitive, we have an express same-day delivery service. Please call us for more information.

Private Prescription Delivery Service

During checkout, you will be offered a delivery method, which will be one of DPD, Royal Mail, or same-day delivery (depending on your location). Typically, prescription orders placed before 4 pm (weekdays) and 11 am (weekends) will be processed on the same day, subject to stock.

DPD delivers 7-days-a-week nationwide across England, Wales, and parts of Scotland. They offer a next-day delivery service with real-time tracking and in-flight delivery options so you don’t miss a delivery.

Royal Mail deliveries are sent through Royal Mail Tracked 24 or Royal Mail Special Delivery before 1 pm (for time-sensitive orders and orders that require a signature). Both services offer end-to-end tracking and deliveries take place Monday to Saturday. This option will be available for patients across the UK, including Highlands, Northern Ireland, Jersey, and the Channel Islands.

We also offer a free Signature Same-Day Delivery service. If your postcode is eligible, you will be able to select our same-day delivery option at checkout. Deliveries are made between 4 pm – 9 pm. We will message you when your delivery is on the way.

Our Signature Same-Day Delivery service is available in central London and surrounding areas.